Customer Information
FREQUENTLY ASKED QUESTIONS
1. Are these original artworks?
The artworks you see on Blackbird on a Wire began life as original paintings created by Ngozi Weller. The pieces available to purchase here are fine-art reproductions, individually printed to order on premium matte paper.
2. What sizes are available?
Prints are available in:
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A4: 210 × 297mm
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A3: 297 × 420mm
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A2: 420 × 594mm
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A1: 594 x 841mm
Where the proportions of the original artwork differ from standard A-series proportions, a white margin may be retained so that the complete composition can be reproduced without cropping.
3. Are the prints framed?
No. All Blackbird prints are currently sold unframed, leaving you free to choose a frame that works with your own space and style.
4. What are the prints made from?
Each piece is reproduced as a high-quality fine-art print on premium matt paper by a specialist UK print partner.
5. Will my print look exactly like it does on screen?
We make every effort to reproduce the original artwork accurately. However, colours can vary slightly between screens and printed materials because of differences in monitors, devices and display settings. These small variations are a normal part of purchasing artwork online.
6. Where do you deliver?
For now, Blackbird on a Wire online checkout is currently available for UK delivery only. UK standard delivery is £4.95 per order. For information about dispatch times, returns or damaged orders, please see our Delivery & Returns page.
If you're outside the UK and would like to order a print, please contact me before purchasing. International orders can usually be arranged separately, with delivery costs confirmed based on your location and order.
7. Do you sell the original paintings?
Not currently. Blackbird on a Wire is launching with a curated collection of fine-art prints. Never say never, though!
8. Can I order a different size?
At present, prints are available in A4, A3, A2 and A1 only. Keeping the range simple allows us to maintain consistency and quality across the collection.
9. Can I commission a piece?
Not currently. Painting is still where I experiment, follow ideas, and see what happens rather than work to a brief. But things evolve, so watch this space.
10. Where can I see new and experimental work?
Follow @blackbirdonawire on Instagram. That's where you'll find the experiments, works in progress, happy accidents and occasional disasters that happen before the pieces that make the cut arrive at Blackbird.
PRIVACY & COOKIES
Privacy
Blackbird on a Wire respects your privacy and only collects and uses personal information where there is a reason to do so. For data protection purposes, Ngozi Weller trading as Blackbird on a Wire is responsible for the personal information described in this notice.
Contact: blackbirdonawireart@gmail.com
Information we may collect
When you browse the website, contact us or make a purchase, we may collect information including:
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your name
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email address and telephone number
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billing and delivery address
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order and transaction information
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correspondence or enquiries you send us
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technical information about how you interact with the website
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your marketing preferences, where applicable
Payment information is processed through the payment providers made available through our Wix store. Blackbird on a Wire does not need to receive or store your full card details to fulfil your purchase.
Why we use your information
We may use your personal information to:
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process and fulfil your order
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arrange production and delivery
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communicate with you about a purchase or enquiry
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process returns or refunds
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maintain appropriate financial and business records
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operate and secure the website
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comply with legal obligations
Where processing is necessary to fulfil your purchase, our lawful basis is generally performance of our contract with you. We may also process information where necessary to comply with a legal obligation or for an appropriate legitimate interest. Where consent is required, for example for certain marketing or non-essential cookies, we will ask for it. These are recognised lawful bases under UK data-protection law.
Who we share information with
We only share personal information where reasonably necessary to operate Blackbird on a Wire and provide your order. This may include service providers such as:
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Wix, which hosts and supports this website and online store
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payment providers, which securely process transactions
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our specialist UK print and fulfilment partner, which requires appropriate order and delivery information to produce and send your print
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delivery/courier providers involved in getting your order to you
We may also disclose information where required by law. We do not sell your personal information. The ICO requires privacy notices to explain who receives customer information and, where relevant, international transfers; this is why we disclose these service-provider relationships here.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting tax, accounting and other legal obligations and dealing with queries or disputes. Different types of information may therefore be retained for different periods.
Marketing
We will not add you to a marketing mailing list simply because you bought a print or contacted us. If Blackbird on a Wire offers email marketing and you choose to subscribe, you can unsubscribe at any time using the link provided in those communications or by contacting us.
Your rights
Depending on the circumstances, UK data-protection law gives you rights over your personal information, which may include rights to:
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access the personal information we hold about you;
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ask us to correct inaccurate information;
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ask us to delete information in certain circumstances;
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restrict or object to certain uses of your information;
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and withdraw consent where processing relies on consent.
To exercise your rights, contact blackbirdonawireart@gmail.com. You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
Cookies
Like most websites, Blackbird on a Wire uses cookies and similar technologies.
Some cookies are strictly necessary for the website to work properly, for example, functionality associated with security, shopping baskets or checkout.
Other cookies may help understand how visitors use the site, remember preferences or support analytics and other optional features.
Where consent is legally required, non-essential cookies should not be placed until you have chosen to accept them. You can change your cookie preferences using the cookie controls provided on the website.
TERMS & CONDITIONS
About Blackbird on a Wire
Blackbird on a Wire is a trading name of Ngozi Weller, a sole trader based in the United Kingdom. These Terms & Conditions apply when you purchase products through this website.
Contact: blackbirdonawireart@gmail.com
Business/contact address: 87 Northenden Road, Sale, Cheshire, M33 2ED
By placing an order, you agree to these terms.
Our products
Blackbird on a Wire sells fine-art reproductions of original artwork created by Ngozi Weller.
Prints are individually produced to order and are currently available unframed in A4, A3, A2 and A1. We make every reasonable effort to represent artwork accurately. However, the appearance of colours may vary between screens and printed materials.
Prices
All prices are displayed in pounds sterling (GBP). The price shown when you place your order is the price you will pay for the print, plus any applicable delivery charge shown at checkout. Blackbird on a Wire currently delivers within the United Kingdom only.
Orders and payment
You must pay using one of the payment methods available at checkout. Submitting an order does not necessarily mean that it has been accepted. Your order is accepted when we send confirmation that it has been accepted/processed. If we are unable to fulfil your order for any reason, we will contact you and refund any payment already made for the affected item.
Production and delivery
Prints are individually produced to order by our specialist UK print partner. Please allow approximately 7-10 working days for dispatch unless otherwise stated. UK standard delivery is currently £4.95 per order. Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control. Please see our separate Delivery & Returns page for full information.
Cancellation and returns
Your statutory rights are not affected by these terms. For information about changing your mind, cancelling an order, returning a print, or reporting a damaged, faulty or incorrect item, please see our Delivery & Returns page.
Intellectual property
All artwork, images, designs, written content and other original creative material displayed on this website remain the intellectual property of their respective owner and are protected by applicable copyright law. Purchasing a print gives you ownership of the physical print only. It does not transfer copyright or reproduction rights.
You may not reproduce, copy, scan, photograph for commercial reproduction, distribute, modify, sell reproductions of, or otherwise commercially exploit the artwork without prior written permission.
You're very welcome to photograph your Blackbird print hanging beautifully in your home and share it on social media. In fact, we'd love to see it.
Personal use
Blackbird prints are sold for personal use and display unless otherwise agreed in writing.
If you wish to use an artwork commercially, reproduce it in another format, or discuss licensing, please contact us.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made primarily for personal use.
Changes to these terms
These Terms & Conditions may be updated occasionally to reflect changes to the website, our products or applicable requirements. The terms applying to your purchase will be those in force when you place your order.
Governing law
These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.
Contact
Questions about an order or these terms can be sent to: blackbirdonawireart@gmail.com